Since Sussex Healthcare center was developed, it has always been at the forefront of trying to be different from other healthcare centers. The facility’s operation began close to two decades ago and had over the years specialized in giving the best care for the older adults who live eat the facility.
To ensure that the people living at the facility feel comfortable enough, the facility has been set up in such a way that it resembles a homestead. Each ‘home’ is equipped with a doctor and several nurses to ensure that medical care is given promptly when needed. Currently, the Sussex Healthcare team is working on improving the level and quality of service at the facility in some ways.
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The first strategy is to improve the communication channels among staff at Sussex Healthcare. The team realized that failures occur when there is a communication breakdown at the facility. To correct and prevent any more communication failures, the facility has come up with a system that links the nurses and doctors on site with the patients at the facility.
That way, if the patients feel unwell in any way, they can press a button, and the doctors and nurses will respond promptly to the call. The facility’s operations manager is expected to ensure that all the devices are working correctly daily since machined breakdown is inevitable and should thus be prevented.
To prevent a shortage of nurses and doctors at the facility, Sussex Healthcare plans on executing an efficient training and recruitment program to help in hiring more nurses and doctors. Moreover, the facility intends to include training and development programs for the already existing staff, so that they can come up with ways to improve the quality of care at the facility.
The program will also include motivation packages for the facility’s staff members.
Generally, the primary goal of the facility is to try and move away from huge-group activities and into more individualized, specialized care for patients at the homes. In line with this, the facility plans on restructuring some activities and procedures.