Papa John’s has been rated number 1 for the past 16 years that it has been in operation. It has received the number one rating for customer satisfaction. Recently, the company hired a new CEO, Steve Ritchie. Steve Ritchie has always had a passion for the brand and worked hard to find the company to be in the top position. Steve Ritchie is described by his associates as cool tempered and soft-spoken.

 

Work Experience

 

Ritchie who is now 43 years started working for the company in 1996 as a customer service representative. Back then, he was being paid $6 per hour. In 2006, Ritchie became the operator and owner of Papa John’s franchise. It is not until 2010 that he began to increase his leadership capabilities and in 2014, he got promoted as the chief operating officer. Ritchie also was listed as one of the successors to the top job in 2015 when he became the company’s president. There is no doubt that Steve Ritchie is a hard worker having worked his way up the ladder. He started from humble beginnings as a customer service representative, and then to a delivery driver, store general manager; he became the director of operations and the president.

 

Steve Richie will be in charge of a team of 120,000 and will be responsible for steering the company to achieve success. He will take the company to the next stage of growth. As the chief executive officer, Ritchie will facilitate the company’s marketing, global development, and customer experience. Ritchie will focus on the team members to help steer the company to the right position. From Steve Ritchie growth, it is evident that the employees have an opportunity to achieve any position as long as they work hard. There is 98% of the restaurant managers in Papa Johns who was promoted from their hourly positions such as customer service, shift managers and delivery drivers.