In 1991, Nationwide Title Clearing, Inc. was a small, local title company who served its local area. Today Nationwide is the leading national post-closing provider of documents in the nation. Eight out of the top ten retail lending and mortgage companies use Nationwide as their choice provider of wholesale mortgage documents.
Nationwide can reach into all of the counties and jurisdictions in the country to retrieve the proper documents for any mortgage transaction that is needed. That is over 3,600 places where records are retrieved and instantly transmitted to clients. The key factor in any wholesale operation is the speed at which the document can be transmitted and the accuracy of that document.
Nationwide has a 99.98% compliance ratio and only a .78 failure ratio. This means that nearly 100% of the time the records are arriving very fast and with a great deal of accuracy.
Nationwide has over 600 employees working in three states, and the reason is for the safeguarding of the companies processes and ability to operate. If a problem or an emergency were to occur in one part of the country, the other areas would more than likely remain intact, and the company would continue to function.
The headquarters are located in Palm Harbor, Florida where the bulk of the employees work and pay attention to getting the information out to the clients. Most clients have direct access from a digital standpoint with security passwords to gain access. This allows for nearly instant retrieval of documents.
Employees are very well trained, and they can handle just about any situation that comes up. They have continual ongoing training as well, as the keeping track of a national abstracting and document service requires a lot of technology. The investment required to bring up to date all of the technological connections is a big one, but it has been well worth it. It has made delivery and audited a no-brainer.
John Hillman, the CEO of Nationwide loves to talk about the employees and what they mean to the company. There is a real togetherness with the employees, and they pitch in and help one another when the pressure gets to the higher levels. Hillman adds that there are procedures in place for that and they have been very helpful in situations where things start to get hectic.
Nationwide is growing very fast, which is an indicator of what to expect in the future. And if the past is any indication, the future is going to be just as exciting as the past few years have been.