A true self-made success story, Liu Qiangdong is the CEO and founder of JD.com, the leading e-commerce company in China. Using innovative technology, intuition, and business acumen, Qiangdon has created an empire that is worth over $12 billion dollars. Serving more than 100 million shoppers, he uses his entrepreneurial talents to create solutions for the economic environment worldwide.
Experiencing a typical childhood among families in the Jiangsu province of China, Liu Qiangdon grew up in the town of Sugian. Witnessing hard work from his parents, Qiangdong was encouraged to study and do well in school. He attended The Peoples’ University of China earning a Bachelor’s Degree in Sociology. It is here that he realized how important it was to broaden your horizons to become a competitive employment candidate.
After graduation, Liu Qiangdong’s began working at Japan Life, a large provider of natural supplements. Using the skills he had learned earlier in life, Qiangdong was successful in becoming the Director of Computers. Eventually, he chose to follow his entrepreneurial desires renting a small retail space where he sold magneto-optical products. He quickly set himself apart by exclusively selling authorized products and giving customers easy transactions with outstanding customer service.
After five years, Liu Qiangdong was able to turn his one store into a chain of twelve. After a change to the retail environment in China thanks to the SARS outbreak in 2003, Qiangdong’s found a need to adapt to changing shopping habits. He took this opportunity to completely focus on e-commerce.
Liu Qiangdong closed his retail stores within two years and opened his online store 360Buy Jingdong. Using an incredible customer service experience model, Qiangdong created the perfect user experience with a proprietary shopping platform that providing fast shipping options that allowed him to service the needs of his customers.
Eventually, JD.com grew large enough to provide high-end luxury items as well as daily essentials and brand names from the largest retailers in the world. The e-commerce site uses an easy to use interface and shipping services that include drones to deliver products to remote villages. JD.com became the first company based in China to be traded publicly on the NASDAQ and has also expanded into Europe and Thailand.
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